Terms and Conditions

Lees de Nederlandse algemene voorwaarden

General Terms and Conditions for Solutions Centre Training Courses
Version 1.0 – adopted on 27 July 2026.

Article 1 – Definitions

1. Solutions Centre, based in Soesterberg, hereinafter referred to as “Solutions Centre”, provides courses, training programmes, workshops, masterclasses and other forms of vocational education.
2. The participant is the natural person or legal entity registering for a course or training programme provided by Solutions Centre.
3. A course means any training programme, course, workshop, masterclass or other educational activity offered by Solutions Centre.

Article 2 – Applicability

1. These terms and conditions apply to all courses, training programmes, workshops, masterclasses and other services provided by Solutions Centre.
2. Departures from these terms and conditions are valid only if agreed in writing.

Article 3 – Registration and agreement

1. Registration takes place through the registration form on the website, by email or by another method offered by Solutions Centre.
2. The agreement is concluded once Solutions Centre has confirmed the registration in writing or by email.
3. Solutions Centre reserves the right to refuse a registration without giving reasons.

Article 4 – Prices and payment

1. All stated prices include VAT unless expressly stated otherwise.
2. The participant receives an invoice after registration.
3. Invoices must be paid within 14 days of the invoice date, unless otherwise agreed in writing.
4. If the course starts within 14 days of the invoice date, payment must have been received before the course starts.
5. If payment is not received, Solutions Centre reserves the right to suspend or refuse participation in the course until the payment obligation has been met.
6. Any collection costs and statutory interest arising from late payment of the invoice are payable by the participant.
7. Objections to an invoice do not suspend the payment obligation.
8. The amount to which you are entitled under Article 5 will be refunded within 14 days.

Article 5 – Cancellation by the participant

1. Cancellation must be made in writing or by email.
2. No charge applies to cancellations made up to eight weeks before the course starts.
3. For cancellations made between eight and four weeks before the course starts, 50% of the course fee is payable.
4. For cancellations made within four weeks before the course starts, the full course fee is payable.
5. The participant may arrange for another participant to take their place at no additional cost, provided Solutions Centre is notified in writing in advance.

Article 6 – Cancellation or changes by Solutions Centre

1. Solutions Centre reserves the right to cancel or reschedule a course if there are insufficient participants, a trainer is ill or other circumstances beyond its control arise.
2. If Solutions Centre cancels a course, any course fees already paid will be refunded in full.
3. Solutions Centre is not liable for any travel, accommodation or other consequential costs incurred by participants.

Article 7 – Delivery of the course

1. Solutions Centre makes every effort to deliver the course in accordance with the published programme.
2. Solutions Centre reserves the right to change the programme, location or trainer(s) if circumstances make this necessary.

Article 8 – Certificates

1. If specified in the course information, the participant receives a certificate of attendance on completion.
2. A minimum level of attendance may be required for a certificate to be issued.

Article 9 – Intellectual property

1. All course materials, presentations, handouts, assignments and other documentation provided remain the property of Solutions Centre or the relevant author.
2. Course materials may not be copied, published or used commercially without prior written permission.

Article 10 – Privacy and confidentiality

1. Solutions Centre processes personal data in accordance with applicable privacy legislation, including the General Data Protection Regulation (GDPR).
2. Personal data is used solely to perform the agreement, for administrative purposes and for communication about courses.
3. Solutions Centre’s Privacy Policy is published on the website.
4. Solutions Centre, its trainers and participants must maintain the confidentiality of all confidential information shared during the course. Information about clients and their circumstances must be shared only in anonymised form and must not be disclosed outside the course or otherwise made traceable to individual people.

Article 11 – Complaints procedure

1. Solutions Centre aims to provide high-quality services.
2. Complaints may be submitted in writing to info@solutions-centre.org.
3. The complainant receives an acknowledgement of receipt within five working days.
4. The complaint will be considered and a substantive response provided within four weeks.
5. Complaints and their handling are treated confidentially and retained for at least two years.
6. If a complaint cannot be resolved satisfactorily, the parties may, by mutual agreement, engage an independent third party (a legal professional affiliated with Solutions Centre).
7. Any actions arising from the complaints procedure will be completed within 30 days.

Article 12 – Liability

1. Solutions Centre is liable only for direct damage resulting from intent or gross negligence.
2. Any liability is limited to a maximum of the course fee paid by the participant.
3. Solutions Centre is not liable for indirect damage, consequential damage or loss of income.

Article 13 – Force majeure

1. Force majeure means any circumstance beyond Solutions Centre’s control that makes it unreasonable to require performance of its obligations.
2. In the event of force majeure, Solutions Centre has the right to reschedule, suspend or cancel the course.

Article 14 – Applicable law

1. All agreements between Solutions Centre and the participant are governed exclusively by Dutch law.
2. Disputes will be submitted to the competent court in the Netherlands.

Contact details

Solutions Centre
Amersfoortsestraat 15
3769 AD Soesterberg
The Netherlands
Email: info@solutions-centre.org
Website: www.solutions-centre.org